Refund policy

Refund & Return Policy

Last updated: [07/01/2025]

At Intermex UAE, we take pride in providing authentic and high-quality Mexican food products. Your satisfaction matters to us, and we’re here to help if something doesn’t go as planned.

Eligibility for Refunds & Returns

We only accept returns or issue refunds under the following circumstances:

  • You received the wrong item by mistake

  • The item you received was damaged, defective, or spoiled upon delivery

If your order fits one of the above cases, please contact us within 48 hours of receiving your order.

How to Request a Refund or Return

  1. Email us at: hello@intermexuae.com

  2. Include your order number, photos of the item(s), and a brief explanation of the issue

  3. We’ll review your request within 2 business days and let you know the next steps

Important Notes

  • We do not accept returns or offer refunds for change-of-mind purchases

  • Items must be unopened and unused to qualify for return

  • We may ask you to return the product before issuing a refund or replacement

  • Refunds (if approved) will be processed to your original payment method within 7–10 business days

Need Help?

If you’re unsure about your order or have questions before purchasing, feel free to reach out — we’re happy to help!

📧 admin@intermexuae.com
📍 Based in Dubai, UAE